365-Day Done Right Promise - if it's not done right, we make it right

What Our Promise Actually Means

If the work we did inside your ducts doesn’t hold up within 365 days, you call us, we come back, and we fix it – no charge, no argument, no asterisk buried in the fine print.

Call (469) 972-3151

That’s the short version. The longer version is that The Kingswell Guarantee is a written document, not a verbal reassurance from a technician standing in your doorway. Every Kestrel job produces a written price before a single vent cover comes off, and a written guarantee before we leave. You hold both pieces of paper. We don’t ask you to trust our memory. We don’t ask you to call a corporate complaints line and wait. You have the number for your local crew, and they’re the ones who come back.

What you don’t have to do is just as important: no forms to submit, no photos to upload, no case number to track. You tell us it isn’t right. We schedule a return visit. That’s the whole process, because that’s the only process we built.

Why We Answer Fast, Everywhere

A kestrel – the small falcon the company is named for – hangs perfectly still in moving air. That image stuck because it describes what a good air service company has to do: be steady and present no matter what’s blowing around it. For a homeowner, that steadiness starts with the phone call.

A one-truck operation answers when it isn’t on a job. A national brand built around local crews can do something different. Kestrel operates across 14 states, with local technicians, stocked vehicles, and dispatch that runs around the clock. When you call (469) 972-3151, a real person picks up – day or night – and your appointment is confirmed within one business hour. Most visits are scheduled within two business days, not because we’re making that sound impressive, but because that’s what the dispatch infrastructure we’ve built since 2004 actually allows us to deliver. Local presence, national backup. That combination is what keeps the arrival window honest.

How We Make It Right

You Tell Us

Call the number on your written guarantee. You don’t need to explain the technical side – just tell us what you’re seeing or smelling or hearing that made you call. Our team knows your job, because it’s documented. The conversation takes a few minutes, not a few days.

We Come Back Out

We schedule a return visit at no charge. There’s no fee to “re-evaluate” the job, no service call billed against your original price. The 365-Day Done Right Promise covers the return trip entirely. A uniformed, background-checked technician – the same kind who did the original job – comes to your home with the right equipment to assess what happened.

We Fix It

If the issue falls within the scope of your guarantee, we correct it on that visit. We bring Rotobrush rotary brush systems, Nikro negative-pressure units, and Abatement Technologies HEPA filtration equipment on service calls – the same professional-grade tools used on the first visit, not a lighter version. The work gets done properly, or we’re back again until it is.

You Sign Off

When the work is done, we confirm it with you before we leave. Not a box-check on our end – your sign-off, your confirmation that the issue is resolved. If it isn’t, the process doesn’t close. The guarantee period doesn’t restart, but the obligation to make it right doesn’t expire until you say it’s right.

What Stands Behind the Promise

A guarantee is only as good as the people and equipment that carry it out. Here’s what’s actually in place on every Kestrel visit.

Every technician is background-checked and shows up in a Kestrel uniform. That’s not a dress-code policy – it’s a way of knowing the person at your door is who we said we’d send. The equipment they carry is Rotobrush rotary brush systems to dislodge debris from duct walls, Nikro negative-pressure units to pull contaminants out of the system, and Abatement Technologies HEPA filtration to keep loosened particles out of your living space during the job. These are the tools the trade uses seriously.

The pricing structure reinforces all of it. There are no hourly rates, no subscriptions, nothing to sign up for. Every job is quoted job-by-job, in writing, before work begins. The number you see before we start is the number on the invoice. The Kingswell Guarantee – four promises applied the same way on every job, everywhere – is what ties it together. Each Kestrel location is independently owned, but every one of them agreed to work to that standard before they opened their doors.

Ask Us to Prove It

The best version of this conversation happens before a job, not after a problem. Call (469) 972-3151 and a real person will walk you through exactly what’s covered and what to expect. You can also book online. The full terms of The Kingswell Guarantee live on our terms page – read them before you decide. We’d rather you know exactly what you’re getting.

Written by Dale Whitmore, Owner at Kestrel Air Duct Cleaning, serving homeowners nationwide since 2004.