The Promise, in One Paragraph
When Kestrel Air Duct Cleaning finishes a job at your home, the work is covered for 365 days from the date of service under The Kingswell Guarantee. If something we did falls short inside that window, call us. We come back, we look at it, and we make it right at no charge. No forms to file, no fee to pay, no receipt to dig up. The price was agreed in writing before we started, and the guarantee is in writing when we leave. That’s the whole deal.
What’s Covered
- The cleaning work itself. Any air duct or dryer vent cleaning Kestrel performed is covered for 365 days – if the workmanship falls short, we come back.
- Parts and components we supplied and installed. If something we brought to the job and installed fails within the 365-day window, that’s on us.
- A return visit at no charge. Getting back out to your home costs you nothing – no trip fee, no diagnostic charge, no hourly rate on top.
- A full re-do when a repair doesn’t hold. If the fix we made doesn’t last, we don’t patch it again halfway – we do it properly.
- A clean job site. The Kingswell Way means we leave your home cleaner than we found it. If we missed that standard, we’ll make it right.
- A straight answer. When you call, a real person picks up. They’ll pull the job file and tell you honestly what we can do for you.
What Isn’t Covered
A real guarantee names its limits. Here are ours, written plainly:
- Damage caused after we left. A storm, a flood, a construction accident, a rodent that moved in after our visit – these fall outside what we did, and it wouldn’t be fair to either side to pretend otherwise. Call us anyway; we’ll come look and tell you what we see.
- Work performed by another company or a homeowner. If someone else touched the system after our visit, we can’t stand behind the result of their work.
- Parts the customer supplied. We’ll install customer-supplied parts on request, but we can only guarantee the components we sourced and vetted ourselves.
- Normal wear on equipment we didn’t service or install. A duct system that was already aging before we arrived will keep aging on its own schedule.
- Problems we flagged that the customer chose not to address. If our technician noted a concern during the visit and the customer declined the fix, that specific issue sits outside the guarantee. We document those notes so there’s no dispute later.
- Damage caused by neglect or misuse after our visit. The system we cleaned is covered as we left it – not for what happens to it afterward.
If you’re not sure whether something falls inside or outside the window, call us. We’d rather look and say no honestly than have you wonder.
How to Use the Promise
Step 1: Call (469) 972-3151 or book online
A live person answers every call, any time of day. Tell them you’re calling about a guarantee return visit – that’s all you need to say to get the conversation started.
Step 2: Tell us the job and roughly when
Give us a general idea of what was done and about when – month and year is enough. We keep every job on file, so there’s no receipt to hunt for and no claim number to quote.
Step 3: We schedule the return visit
We find a time that works for you and give you a real arrival window, the same way we did on the original visit. No vague “sometime in the afternoon” – a window we commit to and show up in.
Step 4: We make it right
Our technician assesses what happened, explains it in plain terms, and does the work needed to bring the job to the standard it should have met the first time. No charge, no argument.
Timing
The 365-day window runs from the date the original service was completed. If you notice something on day 360, call – the guarantee is still in force. If something comes up just after the window closes, call anyway. We’re not looking for reasons to say no. Each Kestrel location is independently owned and operated, but every one of them agreed to honor The Kingswell Guarantee as a condition of operating under this name. Dale Whitmore built Kestrel on the idea that a guarantee buried in asterisks isn’t a guarantee – it’s a disclaimer. This one isn’t.
Questions About the Promise
If something about the guarantee isn’t clear, or you’re ready to schedule a return visit, call (469) 972-3151. A real person will answer, pull your job file, and give you a straight answer. No forms, no holds, no runaround – just a conversation about what we can do.
Written by Dale Whitmore, Owner at Kestrel Air Duct Cleaning. Cleaner air, from the vents back. – since 2004, under The Kingswell Guarantee.